SEND: Compliments and Complaints

At Crook Primary School we endeavour to provide the very best service for our pupils and families. To help us provide this we require feedback. This can be achieved through the questionnaires we send to parents, through emails and telephone conversations but perhaps most importantly through face to face discussions.

If a parent/carer feels that the above methods have not resolved an issue fully then we have a Complaints Procedure. The guidance for this is available from the school office or can be downloaded from the School Policies section of this website. Our aim is to always listen and try to resolve issues before they reach this stage. Positive feedback is equally welcomed as it allows us to develop and extend our best practice to ensure we are providing the highest service.